Privacy Policy

Last updated: 29 September 2026

This policy explains how E-Fish (UK) Ltd (“we”, “us”) uses personal information when you use this website. It is written for visitors in the United Kingdom and reflects the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who we are

We are the controller of personal information collected through this website.

E-Fish (UK) Ltd
Holker School
Cark in Cartmel
Grange-over-Sands
Cumbria, LA11 7PQ
United Kingdom

Email: dickon@ipcel.co.uk
Telephone: +44 (0)15395 58555

2. Information we collect

We collect only what we need to respond to you and to run the website.

Information you give us. If you use a contact or enquiry form, we collect the details you submit, such as your name, email address, telephone number and message.

Information collected automatically. When you browse the site, our server and hosting provider record technical information such as your IP address, browser type, device and the pages you visit. This is used to deliver the site and to keep it secure.

Cookies. Cookies are small text files stored on your device. We use cookies that are needed for the site to work. See the cookies section below.

3. How we use your information

We use personal information to:

  • reply to enquiries and provide information about our products and support;
  • take steps you ask us to take before entering into a contract, and to perform a contract with you;
  • keep the website secure, diagnose faults and understand how the site is used; and
  • meet legal obligations, such as keeping records we are required to retain.

We rely on one or more of these lawful bases: taking steps at your request before a contract, performing a contract, our legitimate interests in running and protecting the website and responding to business enquiries, and complying with the law. We do not sell your personal information.

4. Who we share it with

We share information only where it is needed:

  • our website host and email provider, so the site and messages can be delivered;
  • professional advisers, if we need their help; and
  • authorities, if the law requires us to disclose information.

These organisations may only use the information on our instructions, or where they have their own legal duty to do so.

5. How long we keep it

We keep enquiry details for as long as we need them to deal with your request and for a reasonable period afterwards, in case you contact us again or we need them for a contract or a legal claim. Technical logs are kept for a shorter period for security. We then delete or anonymise the information.

6. Cookies

This site uses cookies that are strictly necessary for it to function, for example to remember a form submission or to keep the site secure. These cookies do not need your consent.

You can block or delete cookies in your browser settings. If you block necessary cookies, parts of the site may not work as expected. We do not use this site to serve third-party advertising.

7. Your rights

Under UK data protection law you can ask us to:

  • tell you whether we hold your personal information and provide a copy;
  • correct information that is inaccurate;
  • delete information in certain circumstances;
  • restrict or object to how we use it; and
  • provide information you gave us in a portable format, where that right applies.

To use these rights, email dickon@ipcel.co.uk. We may need to confirm your identity before we act on a request. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. We would appreciate the chance to deal with your concern first.

8. Children

This website is aimed at businesses and professional users. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed. Please check this page if you want to see the current version.

10. Contact

Questions about this policy or about your personal information can be sent to:

E-Fish (UK) Ltd, Holker School, Cark in Cartmel, Grange-over-Sands, Cumbria, LA11 7PQ, United Kingdom
Email: dickon@ipcel.co.uk
Telephone: +44 (0)15395 58555